Privacy Policy
When you book with Tidyup by Aufrichten, you trust us with your personal data and access to your most private spaces. We are committed to maintaining that trust. This policy describes the personal data we collect, how it is used, and your rights regarding your information. We recommend reading this alongside our Terms of Service.
1. Data Collection & Use
We are the sole owners of the information collected on this site. We only collect data that you voluntarily provide—such as your name, phone number (for M-Pesa and coordination), email, and physical location in Mombasa—to facilitate your cleaning service.
How we use it:
- To schedule and confirm your professional cleaning visits.
- To process cashless payments securely.
- To provide service updates or changes to our policies.
- To ensure our supervised teams can locate your premises efficiently.
2. Data Sharing & Security
We do not sell, rent, or lease your personal information to third parties. Your data is only shared with our internal operations team and supervised cleaning leads to ensure the job is completed to our high standards.
Security Measures: We take comprehensive steps to protect your data. Sensitive information (such as contact details and service history) is stored on secure servers and transmitted using encrypted methods. Our teams are vetted and trained on the importance of client confidentiality and home safety.
3. Control Over Your Information
You have full control over your data. You may contact us at any time via our official WhatsApp line (+254 752 541123) to:
- Inquire about what information we hold about you.
- Correct or update any details (e.g., a change in your Nyali estate or phone number).
- Express concerns regarding our use of your data or request data deletion.
4. Policy Updates
As Tidyup by Aufrichten grows and introduces new specialized cleaning features, we may update this policy. We will notify you of significant changes via our website or direct communication.